|
Quality Management
A Quality Manual is an evolving guidebook which describes your
company's commitment to quality management. It contains practical
information on all aspects of quality control from the quality
policy to management and staff responsibility for its
implementation, channels of communication, quality procedures,
working instructions, quality metrics and statistics.
Our team can help you prepare your Quality Manual and implement
it company-wide.
Once you've decided on which quality standards
to adopt, you need to figure out how to achieve them.
We write comprehensive procedure documents that take into
account both everyday and unexpected circumstances so you'll have a
clear blueprint of exactly what to do in every situation. You'll be
running smoothly even when your competition isn't.
How do you measure quality management success?
Metrics – otherwise known as number-crunching measurements – can
help you figure out what's working and what's not.
Number crunching
needn't be an overwhelming task. We can define crucial new metrics
for you or adapt existing ones. We can also help you implement
metrics in your company and train management and staff in their use.
Using metrics, and statistical methods such as Balanced Scorecards,
gives you tested, scientific tools to help you discover the hidden
strengths and weaknesses in your business as well as identify
important trends. Armed with that kind of critical information you
can
 achieve higher returns on investment (ROI)
increase customer
satisfaction by focusing on best practices
enhance good services
and products
reduce costs by eliminating ‘glitches’
increase
quality levels even further
We'll help you prepare the Quality Plans
needed to put your Quality Manual into action. That includes all
the requirements, traceability matrices and relevant metrics you
know you need, but which are often difficult for you to collect on
your own. Our regular progress reports mean that you can make
timely, informed business decisions.
With House of Quality experts to turn to, transitioning to
better quality management systems couldn't be easier.
Are you getting great
results? Profits up? Customer satisfaction at an all-time high? Is
that more by luck than design? How do you know which processes are
working and which are hidden failures?
Quality Audits assess processes rather than products or service
levels. After studying your Quality Manual we audit selected areas
using a detailed quality survey and report back to you with our
findings.
It's not enough to
implement quality assurance systems in your company alone. You need
to know that your suppliers adhere to your high standards too.
A
survey of your suppliers' Quality Manual will let you know if your
suppliers share your commitment to quality. This is especially
important in international trade when supplier control is often lax
to begin with.
Our Suppliers Quality Management Survey includes a detailed
analysis of your suppliers' Quality Manual, an assessment
questionnaire, an on-site survey at your supplier to check
standards in the field and a full report to you and your supplier.
Our findings help your suppliers troubleshoot any potential
problems before they reduce quality levels. That's good businesses
in action.
Our team will help you apply for
and achieve the relevant Quality Standard certification for your
industry. We know how to navigate the red tape quickly, efficiently
and effectively.
A Service Level Agreement (SLA)
expresses your commitment to an excellent relationship with your
customers. Service Quality Level (SQL) metrics express how your
customers perceive you.
The House of Quality excels at preparing Service Quality
questionnaires. You'll know exactly what your customers think of
your company and products. We periodically report our findings to
your management and marketing teams so you can keep improving
customer loyalty.
Winning a new customer costs five times as much as to
retain an existing one. So it pays to keep existing customers
happy.
Home
About Us Our Services International Standards
Our Clients
Links Contact
Us
|
