Quality Management
A Quality Manual is an evolving guidebook which describes your
company's commitment to quality management. It contains practical
information on all aspects of quality control from the quality
policy to management and staff responsibility for its
implementation, channels of communication, quality procedures,
working instructions, quality metrics and statistics.
Our team can help you prepare your Quality Manual and implement
it company-wide.
Once you've decided on which quality standards
to adopt, you need to figure out how to achieve them.
We write comprehensive procedure documents that take into
account both everyday and unexpected circumstances so you'll have a
clear blueprint of exactly what to do in every situation. You'll be
running smoothly even when your competition isn't.
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How do you measure quality management success?
Metrics – otherwise known as number-crunching measurements – can
help you figure out what's working and what's not.
Number crunching
needn't be an overwhelming task. We can define crucial new metrics
for you or adapt existing ones. We can also help you implement
metrics in your company and train management and staff in their use.
Using metrics, and statistical methods such as Balanced Scorecards,
gives you tested, scientific tools to help you discover the hidden
strengths and weaknesses in your business as well as identify
important trends. Armed with that kind of critical information you
can
achieve higher returns on investment (ROI)
increase customer
satisfaction by focusing on best practices
enhance good services
and products
reduce costs by eliminating ‘glitches’
increase
quality levels even further
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We'll help you prepare the Quality Plans
needed to put your Quality Manual into action. That includes all
the requirements, traceability matrices and relevant metrics you
know you need, but which are often difficult for you to collect on
your own. Our regular progress reports mean that you can make
timely, informed business decisions.
With House of Quality experts to turn to, transitioning to
better quality management systems couldn't be easier.
Are you getting great
results? Profits up? Customer satisfaction at an all-time high? Is
that more by luck than design? How do you know which processes are
working and which are hidden failures?
Quality Audits assess processes rather than products or service
levels. After studying your Quality Manual we audit selected areas
using a detailed quality survey and report back to you with our
findings.
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It's not enough to
implement quality assurance systems in your company alone. You need
to know that your suppliers adhere to your high standards too.
A
survey of your suppliers' Quality Manual will let you know if your
suppliers share your commitment to quality. This is especially
important in international trade when supplier control is often lax
to begin with.
Our Suppliers Quality Management Survey includes a detailed
analysis of your suppliers' Quality Manual, an assessment
questionnaire, an on-site survey at your supplier to check
standards in the field and a full report to you and your supplier.
Our findings help your suppliers troubleshoot any potential
problems before they reduce quality levels. That's good businesses
in action.
Our team will help you apply for
and achieve the relevant Quality Standard certification for your
industry. We know how to navigate the red tape quickly, efficiently
and effectively.
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A Service Level Agreement (SLA)
expresses your commitment to an excellent relationship with your
customers. Service Quality Level (SQL) metrics express how your
customers perceive you.
The House of Quality excels at preparing Service Quality
questionnaires. You'll know exactly what your customers think of
your company and products. We periodically report our findings to
your management and marketing teams so you can keep improving
customer loyalty.
Winning a new customer costs five times as much as to
retain an existing one. So it pays to keep existing customers
happy.
Information Systems Engineering
Information Systems have become the core management tool of every
business. Yet statistics show that more than 50% of all information
system projects fail and another 30% grossly exceed budgets and/or
deadlines. (Reported by the Gartner Group in 2002.)
The House of Quality consultants and engineers are experts at
delivering successful software projects of all sizes and
complexities on time and on budget. No ifs. No buts. No excuses.
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Keeping track of the different versions of a system or of a document
is among the trickiest issues to manage smoothly. If you don't do it
right, you could lose time or money or both. We'll help you
critically evaluate your options and choose the most appropriate
configuration management system for your company. We can implement
it company-wide and train you to use it, too.
The House of Quality can analyze and
design your information systems to the highest standards. We use the
Structured Systems Analysis and Design Method (SSADM) for older
structural systems, or the Unified Modelling Language (UML) for more
agile object oriented (OO) or web-based systems.
Both methodologies require the continuous input of customers and
IT professionals through planned quality reviews. Both focus on
delivering the required systems, increment after increment, right
first time.
Take a look at Our Clients to see the leading solutions our
senior engineers can offer software companies, banks, insurance
firms, health services, educational institutions, fuel companies,
transportation services and others.
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Systems testing troubleshoots problems before they
turn into major headaches for your company.
We work with you to
introduce and integrate a comprehensive testing system from as early
as the design phase of the project. In fact, designing testing
systems at that stage, using common analysis and development tools,
has been proven to help the development team understand the project
requirements in far greater depth.
The House of Quality testing
professionals work independently from your developers, but
complementary to them.
The Information Systems Audit and Control organization of America (ISACA)
has issued a set of rules for the governance, control and audit of
computerized information systems and related technologies.
These
audits cover all aspects of a system, from budgeting to code
inspection and from debugging processes to functionality.
Comprehensive audits, whether general or focused, will give you
confidence in your systems before hitting today's competitive
market.
The House of Quality has Certified IS Auditors (CISA).
We audit systems
before release to ensure quality standards
have been achieved
as a part of an internal audit work to
maintain system standards
after failure, to understand where
problems occurred
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Quality Manuals